Frequently Asked Questions (FAQs)

Here are answers to some of our most frequently asked questions.


HOW DO WE GET TO THE APARTMENT FROM THE AIRPORT?

For some of you arriving at CDG or Orly airports, or even Gare du Nord can be a hectic situation finding your way around to reach your apartment. We have a solution for you!!! When confirming your stay with us, simply request a pickup with one of our VIP Limousine drivers. You’ll not be sharing the Limousine with other people.

For a group for up to 6 guests plus luggage, the transfer from either airport amounts to 100,00€.

For our guests arriving from Beauvais airport, the transfer amounts to 180.00€.

For arrival at any train stations within Paris, the transfer amounts to 70,00€.

If you take an UBER or a regular Parisian taxi you MUST text us upon leaving the airport or train station if not, no one will be by the building to welcome you upon your arrival.

If need be, do not hesitate to get back to us.

 

HOW DO WE GET THE KEYS?

Your greeter will meet you at the apartment, show you the apartment, collect the final payment, and give you the keys.

 

ARE THERE ANY EXTRA FEES?

Our fees are inclusive of all taxes, charges, and cleaning fees. The only extra fees would be if you opted for a service, such as an airport transfer for your departure, cell phone rental, etc.

 

HOW DO YOU COLLECT PAYMENT?

A Booking Deposit equivalent to 30% of your total rental fee is required to confirm your reservation. This Booking Deposit can be paid either via PayPal or bank credit/debit card.

Then, upon your arrival, the remaining rental balance will be collected in either cash or Traveller’s check.

A refundable Security Deposit equivalent to 30% of the weekly rent of the property you wish to rent is due 10 days before your arrival (we collect this deposit just a few days before your arrival so that we do not prematurely block your funds). We will collect this Security Deposit either via PayPal or bank credit/debit card. This deposit is necessary to cover any breakages or damage to the apartment.

If there has not been any breakage or damage done to the apartment, then the security deposit will be refunded to you within 48 hours after your departure directly to your bank account or to your PayPal account (if you have one).

 

HOW DO FAMILY AND FRIENDS CALL ME?

We have found that some have trouble dialing home internationally, and furthermore, are unsure of how to give their apartment number to family and friends.

Here is what you need to know :

In France, phone numbers are made of 10 digits as follows: 0X YY YY YY YY

The second digit (labeled “X” above) has to do with the localization of the line (eg. 6 and 7 for mobiles, 1 for Paris, 9 for IP phones).

  • If you dial a French number locally (from France), you will have to dial the full number with a starting ZERO : 0X YY YY YY YY
  • If you dial a French number internationally (from outside of France), you will have to dial the international code of France and omit the starting ZERO : +33 X YY YY YY YY

 

WHAT IS YOUR CANCELLATION POLICY?

If you cancel your booking more than 45 days before the beginning of your stay, your Booking Deposit is 100% refundable. If you book 44 days or less prior to the beginning of your stay, there are no refunds; however, your Booking Deposit can be applied to a future reservation within 6 months or may be transferred to a friend to use instead.

Please note that if you leave the apartment before your agreed check-out date, we will not reimburse unused days.

WHAT TIME IS CHECK-IN / CHECK-OUT?

Officially, check-in is at 14h00 and check-out is at 11h00. However, if possible, we allow guests to check in earlier and check out later.